Step 1: Receiving Your Upgrade Email

Beginning September 20, Cleverbridge will begin sending emails with your download link and serial number. This email will be sent to everyone who has purchased ZBrush 4 or upgraded to it from an earlier version.

Please save this email for your future records! You will need your serial number should you ever have to reinstall or reactivate ZBrush 4R2.
Due to the large volume of emails to be sent out, it may take up to a week for your upgrade to be received.

Please be patient. You can contact Pixologic or Cleverbridge after September 27th if you have not yet received your email notification.

Step 2: Installation

Note: Do not de-activate ZBrush 4 or un-install it prior to installing the upgrade!

The download link in your upgrade email will deliver the ZBrush 4R2 installer.

After downloading, double-click the installer to launch it. The installer will guide you through the installation options. The “Complete” installation option is recommended. This installs ZBrush in the default location and with all included plugins and documentation.

Note: Should you wish to make changes to the default options (such as specifying a different installation location) you may choose the “Custom” install option.

Step 3: Activation

Upon first launching ZBrush 4R2 it will need to be activated. It is not necessary to deactivate or remove ZBrush 4 before installing version 4R2.

If your computer is connected to the internet, choose Web Activation. PLEASE ONLY CHOOSE PHONE ACTIVATION IF YOU ARE UNABLE TO CONNECT TO THE INTERNET.

Your web browser will open to a page asking for your serial number, email address and a computer description. Submitting this info will create your activation code, which you then copy and paste into ZBrush to complete your activation.

If ZBrush 4 is already activated on this computer you will see a message confirming this. In that case, click the button to "request a copy of your activation key". This will create a new activation code without counting this computer as a new machine.

Note: If you receive a message that you are out of activations, click the button to "View Activation History". This will list the computers currently counting against your serial number so that you can request removal of any copies you no longer have access to. Please allow a few hours for processing. An email will be sent to you once complete and you may then restart your Web Activation.

Note: If your computer is not connected to the internet and you must do a phone activation you will still need the serial number from your upgrade email. Please have it ready before calling. Be aware that wait times will be unusually long during the first week or two after ZBrush 4R2 is released.

Step 4: Using the New Features

By default, your ZBrush 4R2 installation includes a Documentation folder. Within this folder you will find PDF’s covering the new features in ZBrush 4R2 as well as everything that was introduced in version 4.

Following the release of ZBrush 4R2 we will also be updating the Education section of www.pixologic.com to include videos demonstrating the new features.